English for Hotel Staff
English for Professionals- Hotel Staff English
Each Class will start with a general conversation about daily events, using past, present and future tenses. (What did you do last weekend? What did you do this morning? What are your plans for tomorrow? Etc.)
Each class will start with a review of the last class.
Advanced students will be expected to help the less advanced students.
A teaching method called role play will often be used.
Language enforcement will be insured with class activities, language games and practice dialog.
Only English is spoken in advanced classes.
Learning should be fun. They should look forward to their next class.
Beginners Hotel Course
How to form a simple sentence.
Subject, verb, object, how much, how many, question words (what when where, etc).
Pronouns: it, he, she, etc. Demonstrative pronouns, this that these, those.
Prepositions, in, on, near, behind, etc.
Functions: Turn off, turn on, open, plug in, etc.
State of being: Broken, doesn’t work, has a problem, needs to be repaired, etc.
Requests: May I, can I, do you, etc.
Adverbs of frequency: never, often, sometimes, etc.
Small talk: The weather, your trip, the Thai landscape, food, drink.
Giving directions: Turn right, go back, etc. Reading a map to help a guest.
Job-related vocabulary (most common questions in their department).
Pronunciation. Phonics, ed endings, vowel sounds, etc.
Language courtesies. May I, would you, please, etc.
Taboos: Why are you divorced, why aren’t you married, how old are you, etc.
Advanced Hotel Staff
Front Desk and Mangers
General Conversation Practice
Using a variety of subjects.
Do, does, past tenses, future tenses, comparatives (better, happier, most beautiful, etc). Adverbs of frequency: almost, nearly, etc.
Common verbs. Possessive pronouns: Mine, yours, his, etc.
Giving directions, giving suggestions, giving advice, information questions, telling the time, etc.
Job-related phrases, questions and replies. Greeting and parting guests, being friendly.
Pardon me, I’m sorry, that’s too bad, sorry to hear that, etc.
First, second, fiftieth, etc.
Lost and Found:
How to describe people and things .. colors, shapes, size,
Physical features: Blond, tall, thin, etc.
Describing local tourist destinations.
Dangers, cautions, specialized restaurants, water falls, etc.
Describing and Explaining Hotel Features
Hotel features and services (pool room, fitness room, regulations, cautions).
Earthquake, Fire, floods, drowning, choking, bleeding, CPR, calming a victim down, helping a victim
(what you can do, what you shouldn’t do).
(Greeting the guests, helping with luggage, showing the room).
( Telephone language courtesies, spelling a name with the phonetic alphabet, asking for personal data, common complaints, how to handle complaints, ).
(Answering travel and distance questions).
(What a guest might ask for).
Restaurant and Bar
Vocabulary (some hints on serving, baby chairs, mixing drinks, etc.